The position is responsible for providing level 1 and 2 desktop/network support for over 50 schools & programs across the US. The primary responsibility is to troubleshoot and resolve desktop/network related issues escalated to the Field Support Team. You will be tasked with coordinating with 3rd party vendors, local staff support to resolve any issues as well as communicating with senior management team members. Project planning experience is a must. Frequent travel (air, car, train) will be required.
Technical Services Duties
Training, Experience, Knowledge and Competencies
Physical Demands of the Position